Skip to main content

Customer Behavior Strategies

MCLI Recommendation: “States should adopt incentives that enable customer behavior/investment choices, including decoupling, customer demand response, and deployment of smart metering.”

Filter by

13 resources

Example Public Utilities

X-Cel Energy’s Time-of-Use Pilot

Minnesota’s PUC approved a time-of-use pilot program proposed by X-Cel Energy expected to drive greater use of renewables and reduce peak demand. The two-year, 17,500-customer plan is intended to use ...
Resource Private Entities

Report, Guidance for Utilities Commissions on Time of Use Rates

A team of consumer and clean energy advocates authored a 2017 paper, Guidance for Utilities Commissions on Time of Use Rates, making recommendations on developing policy goals, program design, impleme...
Example Public Utilities

California Time-of-Use Rates Order

A 2015 Commission Order established time-of-use rates across California by 2019. California’s time-of-use rates apply to all commercial, industrial and agricultural customers by default, while residen...
Example Public Utilities

Tucson Electric Power’s Time-of-Use Rate

Tucson Electric Power in Arizona received received approval for a new optional time-of-use rate which became the default rate for new customers starting in January 2019.
Resource Private Entities

Report, The Adoption of New Smart Grid Technologies

The Rand Corporation’s 2015 report, The Adoption of New Smart-Grid Technologies, includes case studies of policy successes as well as a chapter on policy levers that jurisdictions can use to advance t...
Example Public Utilities

National Grid RI’s Advanced Metering Developments

In November 2017, National Grid filed a plan to implement an opt-out time varying rates program by 2022. In August 2018, the Commission requested further development of the advanced metering functiona...
Example Public Utilities

Massachusetts’ Grid Mod Investment Order

The Dept. of Public Utilities issued a 2018 Order authorizing utilities to make $220 million in investments in grid modernization technologies over three years to upgrade their distribution systems to...
Example Local Governments

Boulder CO’s SmartGridCity Project

Xcel Energy embarked on a large-scale project known as SmartGridCity in 2008, including installing two- way fiber-optic communication technology and smart meters for one quarter of the population. The...
Example States and State Governments

Rhode Island’s Decoupling Law

Senate Bill 2841A decoupled utility profits from utility sales volume to remove disincentives to energy efficiency and demand reduction measures.
Resource States and State Governments

C2ES Decoupling Policies Database

C2ES maintains a state-by-state database of decoupling policies, containing a general subject matter overview, brief descriptions of state policies, and links to relevant documentation.
Resource Public Utilities

Report, Getting More Granular

The Solar Energy Industries Association has prepared a white paper, Getting More Granular, analyzing how time and location-specific values may change the economics for distributed energy projects.
Resource Public Utilities

Report, 2025 California Demand Response Potential Study

A Lawrence Berkeley National Labs report analyzing California’s Demand Response programs concluded that well-designed time-of-use rates could also optimize the use of DER for grid services and limit i...
Resource Public Utilities

RAP Rate Design Resources

The Regulatory Assistance Project develops knowledge and best practices pertaining to rate design, including specific resources on time of use rates.